Refund Policy
We want our customers to be completely satisfied with their purchases from Guidelines. If for any reason you are not satisfied, we offer the following refund policy:
Digital Products
We do not offer refunds for digital products such as music downloads or digital sheet music. All sales of digital products are final.
Physical Products
You may return your physical product within 7 days of receipt for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at vending@guidelines.in with your order number and the reason for the return. We will provide you with a return shipping label and instructions for returning your item.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Damaged or Defective Items
If your physical item arrives damaged or defective, please contact us at +91 9846007744 or write to us on vending@guidelines.in within 2 days of receipt. We will provide you with a return shipping label and instructions for returning the item. Once we receive the damaged or defective item, we will send you a replacement or issue a full refund.
Changes to This Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Your continued use of our website after any such changes indicates your acceptance of the updated refund policy.
Contact Us
If you have any questions or concerns about this refund policy, please contact us at +91 9846007744 or write to us on vending@guidelines.in